Go-To-Market & Post-Sales commercial sales mentality, including comfort with owning and growing customer relationships.8+ years of technical customer support and customer escalations experience, with least 3+ years in a management role.Manage line level managers and more tenured employees on the team.Build out customer health monitoring and reporting.Establish the Customer Success Manager/Engineer role as trusted advisor.Collaborate heavily with Support, Sales and Product Management functions.Oversee the creation of enablement and skill set development for the teams.Set performance targets for the Customer Success organization based on deployment, adoption, and consumption of our products.Evolve and optimize customer journey including onboarding, implementation, growth strategy, and methodology.Develop and drive the deployment and adoption strategy for the NGFW organization, in collaboration with the broader ecosystem of Customer Success and services teams in Palo Alto Networks.A key focus of this role is focused on people management, career growth, and team culture development.ĭrive customer success strategies to help customers achieve adoption and expertise with platform and technology, including. You support technical deployments with customer journeys that span the NGFW portfolio, and serve as a point of escalation for the NGFW portfolio of customers. This includes driving innovation, optimization, and platform & services adoption across the commercial ecosystem with a focus for renewals & product expansion. The Manager of Customer Success Engineering is responsible for building and setting the strategic direction for the Next Generation Fire Wall (NGFW) Customer Success organization in APAC. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together. From benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. These aren't easy goals to accomplish – but we're not here for easy. We have the vision of a world where each day is safer and more secure than the one before.
At Palo Alto Networks® everything starts and ends with our mission:īeing the cybersecurity partner of choice, protecting our digital way of life.
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